PulseIQ Customer 0117

CUST-00116 · SaaS · Mid-Market · CSM Morgan Chen

Critical

Health Score

55.25

At Risk

Estimated ARR

$346

Low value account

Renewal

62 days

High

CSM Priority

Critical

Renews 2026-09-21

Why this customer needs attention

At-risk customer health

Health score of 55.25 (At Risk) with a month-to-month contract and renewal urgency rated high.

Review health drivers and create recovery plan

Owned by Morgan Chen. Last QBR 72 days ago with low executive engagement.

Key account factors influencing customer health

Tenure

25 months

Contract

Month-to-month

Executive Engagement

Low

Last QBR

72 days ago

Support Tickets

Escalations

Active Services

Tech Support

Enabled